Can we use our existing salon phone number, or do we need a new SIM/number?
You can use your existing salon landline or mobile number! Wabixo upgrades your current number to an official Meta-verified WhatsApp Business API account. If you prefer to keep your personal phone separate from business inquiries, you can also set up a fresh virtual number or dedicated salon SIM. All your existing contacts and incoming calls on that number continue to work without disruption.
Will our WhatsApp number get banned or blocked if we send promotional campaigns?
Never. Unlike unofficial third-party scraping tools or modded WhatsApp bots that get numbers banned instantly, Wabixo runs 100% on the Official Meta (Facebook) Cloud API. Every promotional broadcast uses pre-approved Meta templates with mandatory 1-tap opt-out buttons, ensuring your salon number maintains a healthy "Green" reputation score and is eligible for the official Meta Verified Green Tick.
Can multiple receptionists and managers access the same WhatsApp number at the same time?
Yes. Wabixo provides a unified Team Shared Inbox. Your front-desk receptionists, floor managers, and salon owner can log in simultaneously across multiple desktops, laptops, tablets, or mobile phones using a single salon WhatsApp number. You can assign specific chats to specific staff members, add internal private notes, and view real-time chat histories from anywhere.
Can the AI understand voice notes, local languages, Hinglish, and typos (e.g., "bhaiya haircut ka kitna lagega")?
Absolutely. Over 65% of salon customers in India message using mixed languages (Hinglish, Tanglish, Manglish) or send quick voice notes. Wabixo's conversational AI understands informal phrasing, slang, typos, and voice messages seamlessly. It replies warmly in the same language the customer uses, giving them the feeling of talking to a friendly, experienced front-desk manager.
Can a client book multiple services in one visit across different stylists (e.g., Haircut + HydraFacial + Pedicure)?
Yes. Wabixo features Multi-Service Package Sequencing Intelligence. When a client asks for multiple treatments, the AI calculates the exact duration of each procedure, checks specialist availability (e.g., senior hair stylist for the cut, aesthetician for the facial, nail artist for the pedicure), and stitches together seamless, back-to-back appointment slots without scheduling overlaps or idle waiting gaps.
How do 2-way interactive reminders work, and what happens if a client cancels at the last minute?
Unlike static SMS alerts that have under 10% open rates, Wabixo sends interactive WhatsApp reminder cards with 1-tap [Confirm], [Reschedule], or [Cancel] buttons at 24 hours and 2 hours before the visit. If a client taps [Reschedule], the AI automatically presents the next 3 available open slots and moves the booking in 15 seconds. If they cancel, Wabixo instantly pings waitlisted clients to backfill the prime open chair.
What happens if a customer asks for prices and suddenly stops replying?
Over 65% of salon inquiries drop off after asking for prices. Wabixo's Automated Lead Follow-Up Engine automatically re-engages stalled conversations after 20–30 minutes with a polite, non-intrusive nudge (e.g., "Hey Priya, we have only 2 slots left with Senior Stylist Rahul this Saturday afternoon. Would you like me to hold 3:30 PM for you?"). This single automation recovers up to 35% of lost bookings on autopilot.
How does Wabixo handle visitors coming from our Instagram & Facebook Click-to-WhatsApp Ads?
When an ad lead clicks your Instagram or Facebook ad and lands on your WhatsApp, Wabixo captures the exact ad campaign, ad creative, and headline they saw. The AI greets them instantly within 3 seconds with a contextual offer matching the ad (e.g., "Welcome! I saw you were interested in our Keratin Smoothening 30% Off offer"), answers their questions, and secures their booking immediately while buyer intent is at its peak.
How does Wabixo integrate with Invoay POS, and how does POS segmentation help our salon?
Wabixo has deep, native 2-way synchronization with Invoay POS ERP. It continuously syncs offline cashier billing data, invoice amounts, service categories, and visit dates. This enables powerful POS-driven segmentation: you can create hyper-targeted campaigns for clients with lifetime spend >₹20,000, clients whose prepaid packages expire in 30 days, or clients who haven't visited in 60+ days, with zero manual spreadsheet exporting.
We run a chain of salons across multiple locations/cities. Can one WhatsApp number manage all branches?
Yes. Wabixo supports multi-branch salon chains effortlessly. When a client messages your main brand number, the AI identifies their preferred location (or detects their nearest outlet based on address/pin code) and routes the booking to that specific branch. Branch managers see only their local appointments and chats, while salon owners and head office enjoy a single bird's-eye analytics dashboard.
