What features does Invoay include?
Invoay covers billing (SimplePOS), appointments, inventory and warehouse, customers and loyalty, memberships, packages, wallet and gift cards, marketing automation, staff attendance and commission, chains and franchise, GST reports and integrations. New in 2026: the Ask Invoay AI assistant, AI recommendations, a built-in MCP connector, gift vouchers, four AI dashboards and purchase entry from a bill photo.
Does Invoay have AI?
Yes. Ask Invoay is an AI assistant inside SimplePOS and Backoffice that answers questions and does simple tasks by voice or chat. AI recommendations suggest what to reorder, which stock is stuck and which customers to bring back. The built-in MCP connector lets you ask ChatGPT, Claude or Gemini about your business data.
What are AI recommendations in Invoay?
In SimplePOS, AI Recommendation suggests what to offer the customer on the bill, based on their history, and keeps a history on their profile. In Backoffice, the dashboards add AI Smart Insights on sales and payments, a Manager Insight on staff, and AI recommended actions on profit with the extra profit each could bring.
What dashboards does Invoay Backoffice have?
Four: the Home dashboard (sales, targets, top sellers, low stock, loyalty and AI insights), the Employee utilization dashboard (busy and idle time, revenue per staff, hourly heatmap), the Multi-store dashboard (all branches side by side with targets and growth) and the Profitability dashboard (net profit, GST due, liabilities, dead stock and AI recommended actions).
Can I enter purchases from a photo?
Yes. Take a photo of the supplier bill and AI reads the items, quantity, rate and GST, matches them to your items and fills in the purchase. You check and save, and stock updates at once.
Can I sell gift cards with Invoay?
Yes. Sell gift vouchers of any value from the SimplePOS billing screen or on your website. Each voucher has a code and a PIN. When the receiver redeems it, the value goes into their store wallet and they can spend it across future bills. Used or expired vouchers cannot be redeemed again.
Can I hold a bill and finish it later?
Yes. Tap Hold and the bill is set aside so you can serve the next customer. Held bills are shared across counters, so any counter can open the bill from the Load list and finish it.
Does billing work without internet?
Yes. SimplePOS keeps billing when the internet is down and syncs the bills when you are back online. AI features such as Ask Invoay need an internet connection.
Do I need Tally for accounting?
No. Invoay handles sales, stock, customers, GST invoices, purchases and reports on its own. If your accountant uses Tally or Busy, you can export your data to it.
Is Wabixo included with Invoay?
No. Wabixo is a separate Invoay product for the official WhatsApp Business API: campaigns, chat and an AI agent. It connects with Invoay but is sold separately.
Does Invoay work outside India?
Yes. Invoay is used by 7,000+ businesses in 37 countries. It supports VAT and other local taxes, multi-currency prices and bills, Arabic and local-language receipts, and online support. India-only features such as GST e-invoicing and e-way bills are marked on this page.
Does Invoay support e-invoice and e-way bill?
Yes. You can create GST e-invoices with IRN and QR code, and e-way bills, from Invoay without going to the government portal for every bill.
Can Invoay run a large chain or franchise network?
Yes. Invoay Enterprise runs company-owned and franchise stores and warehouses from one Backoffice, with central prices and offers, stock transfers, franchise access, the multi-store dashboard, and sync with SAP, Microsoft Dynamics, Zoho Books or Tally. A dedicated team handles blueprint, pilot, rollout and support.
Does Invoay sell hardware?
No. Invoay sells software only. SimplePOS runs on Android, iOS, Windows and web, and works with standard barcode scanners, receipt printers, cash drawers, card machines and POS terminals such as Sunmi, PAX and Posiflex that you buy separately.
Is everything included in the price?
Every plan includes unlimited users and bills, offline billing, the apps, free updates, cloud backup, onboarding and help moving your data. Some features, such as gift cards, loyalty points and multi-store stock, come in higher plans. See the pricing page for what each plan includes.
